Every channel, one brain

Every channel. One brain.

Your customers message wherever they want. SmartDesk AI keeps every conversation flowing from one place: different customers, one AI that understands them all.

Hi, is the blue tote still available?

Instagram

Can you send me the product photos?

Facebook

Is this the one? (sends a photo)

Website

How does the affiliate program work?

● AI ACTIVE

SmartDesk AIWhatsApp · Instagram · Facebook · Website

Instagram

Facebook

Website

● AI ACTIVE

SmartDesk AIOne inbox. One memory.

One inbox. One memory. One AI handling it all.

One AI handling every channel.

Uses WhatsApp Business Platform

Your WhatsApp. Connected the right way.

SmartDesk AI uses Meta's WhatsApp Business Platform (Cloud API), not WhatsApp Web automation. Your business connects through Meta's platform while SmartDesk handles conversations, media, invoices, payments and human handoffs.

Your customersMessage on WhatsApp

Meta WhatsApp Business PlatformCloud API · No WhatsApp Web automation

SmartDesk AIReplies, media, invoices

Official connection

Connected through Meta's Cloud API with business-grade infrastructure. No unofficial connection methods.

Less risk, more reliability

No WhatsApp Web automation means fewer surprises and a connection you can depend on.

More time for customers

We handle the routine so your team can focus on the conversations that matter.

Location-aware AI

Knows your client. Knows their location. Sends the right information.

Perfect for businesses in multiple countries. The AI doesn't send the same audio, certificate, payment or delivery info to everyone. It detects location from the phone number or profile and sends local content automatically.

Detects location from the phone number+250 → Rwanda, +254 → Kenya, +256 → Uganda. No need to ask.

Sends local content automaticallyRight audio, certificate, payment number and delivery info per country.

Remembers for next timeOnce it knows Eric is in Rwanda, it never re-asks. Every future reply is Rwanda-specific.

James · KenyaPhone +254 · Nairobi

AUTO-DETECTED

Same question, different country, different answer. A customer in Kenya asks "Is it registered?" and gets the Kenya certificate and M-Pesa. A customer in Rwanda asks the same and gets the Rwanda certificate and MTN MoMo. Same AI brain.

AI training and control

You still take control of what the AI says.

Tell the AI what you do, add instructions, FAQs, training audios and images, and decide when a human steps in. The AI handles the routine. Your team steps in when it matters.

What you do + instructions

"We sell tote bags, affiliate program 22% commission, delivery in 3 countries."

Active

FAQs · 24 added

How to join? Is it legit? Delivery time? Commission? Stock? The AI answers from your FAQs.

24 active

Training audios · 8 files

Explain the affiliate process, product quality, how to promote. The AI sends the right audio by question.

8 audios

Training images · 15 photos

Product shots, certificates, payment proofs. Grouped into albums automatically.

15 photos

Handover rules

The AI handles routine. A human steps in for payments or orders over your limit, complaints and large orders.

Custom

Full control = trust

You train once and the AI replies exactly how you want. No guessing: it only uses your content.

You decide

What SmartDesk actually does

Not just auto-reply. A full front desk.

A polished chat UI with image albums, a photo editor, voice notes, documents and read receipts, powered by a shared AI engine that sounds human.

Image albums that group

Consecutive photos sent within 10 seconds auto-group into a 2×2 grid with a +N overlay and gallery lightbox.

Built-in photo editor

Crop and draw freehand before sending. Highlight warranty details or sizes.

Voice notes that convert

Record in the browser and we convert to the format WhatsApp accepts, so it just plays.

Right doc, right country

Region-tagged training content: the Kenya business certificate goes to Kenyan customers automatically.

Feels human, not bot

Typing indicator, paced multi-message replies, natural contractions, and it matches your tone.

Shared content library

Audio, image sets and documents. Upload once and the AI decides what answers the question.

SmartDesk AIAI replying

Tonny · Human agentTook over with full context

I'd like 200 units. Can you do a discount?

That's a big order 👍 Let me bring in a teammate to confirm the best price.

AI → Human handoff · full context shared

Hi, Tonny here. I've seen your order. I can offer 10% off for 200 units.

Human handoff

Seamless handoff. Nobody repeats anything.

The AI handles the conversation and humans take over when it matters. You decide when the AI should hand off: large orders, discounts, complaints, or your own custom rules.

Your team gets the whole conversation, not just the last message

Take over any chat in one tap, hand it back when you're done

The customer never repeats anything

Real commerce, built in

From "How much?" to paid, without leaving WhatsApp.

Sell, invoice and collect payments right inside the conversation. Connect your payment method once and the AI uses it when customers are ready to pay.

AI answersSends invoicePayment requestConfirms payment

JohnWhatsApp · asking about Blue Tote

How much is the Blue Tote (Medium)?

KSh 2,500 👍 Want me to send you an invoice?

Yes please

Blue Tote · Medium × 1KSh 2,500

TotalKSh 2,500

Pay with M-Pesa

M-Pesa prompt sent. Enter your PIN to finish.

Payment received · KSh 2,500

Pricing

Simple pricing. Serious automation.

Start free. Upgrade when your business is ready. No complicated setup, no long-term contracts. Choose the plan that fits the conversations you handle.

Free

KSh 0forever

For trying SmartDesk

500 AI conversations
1 WhatsApp number
All 4 channels
Basic AI training
Human handoff
Basic analytics
SmartDesk branding

Try for free →

StarterLaunch offer

KSh 799/month

For individuals and small businesses

5,000 AI conversations
2 WhatsApp numbers
2 team members
WhatsApp, Instagram, Facebook and Website
AI business training
Voice, images and documents
Client memory
Location-aware AI
Invoices and payment collection
Human handoff

Start for KSh 799 →

Launch price. May increase in the future.

Your entire customer service desk, staffed by AI, on WhatsApp.