Built for East Africa SMEs • One AI engine, many channels

Your entire customer service desk, staffed by AI, on WhatsApp.

Turns WhatsApp, Instagram, Messenger and your website into one calm inbox. Natural replies with typing indicator, auto-sends the right business cert / image / voice note by customer location, then invoices and collects via local payments — no manual bookkeeping.

✓ Meta WhatsApp Business Platform•✓ Secure connection•✓ Business-grade infrastructure
🛡 Multi-country payments⚡ Groq-powered • 2s reply👥 Human handoff anytime
AI Active • 4 channels • 6 chats
J
James Mwangi whatsapp
Affiliate • Nairobi
✦ AI Agentreplying in 2s avg
📎AI will reply • Memory: name + country • No re-ask😊➤
Every channel, one brain

Every channel. One brain.

Your customers message wherever they want. SmartDesk AI keeps the conversation flowing from one place.
WhatsApp. Instagram. Facebook. Website. Different conversations. Different customers. One AI that understands them all.

Shared AIUnified conversationsInstant responses
AI ACTIVE
SmartDesk AI
WhatsApp • Instagram • Facebook • Website
One inbox. One memory. One AI handling it all.
Uses WhatsApp Business Platform

Your WhatsApp. Connected the right way.

SmartDesk AI uses Meta's WhatsApp Business Platform (Cloud API), not WhatsApp Web automation. Your business connects through Meta's platform while SmartDesk handles conversations, media, invoices, payments and human handoffs.

No WhatsApp Web automation. No unofficial connection methods.
Less risk. More reliability. More time to focus on your customers.

MetaMMETA✓
WhatsApp Business Platform
Meta Cloud API
SmartDesk AI
👥Your Customers
🛡Meta Cloud API • Business-grade infrastructure • Protected
💬
New customer message
Hi, is this product available?
WhatsApp Business Platform
👤CustomerMetaMMetaSDSmartDesk
✓ Message received through WhatsApp Business Platform
SmartDesk AI → Customer:
Yes, it's available! Here's the details...
🛡
WhatsApp Business Platform
Connected through Meta's Cloud API • No WhatsApp Web automation
🛡
Uses Meta's WhatsApp Business Platform
Automate WhatsApp conversations through Meta's Cloud API. No WhatsApp Web automation.
Location-Aware AI

Knows your client. Knows their location. Sends the right information.

Perfect for businesses in multiple countries. AI doesn't send the same audio, certificate, payment or delivery info to everyone — it detects location from phone/profile and auto-sends local content.

rw Rwanda ke Kenya ug Uganda tz Tanzania
J
James — Kenya KE location auto-detected
Phone +254 • Nairobi • Kenya detected • +254 → Kenya
📍AI detected +254 — Kenya • Auto-sending Kenya content

How it works

📱
Detects location from phone/profile
+250 → Rwanda, +254 → Kenya, +256 → Uganda. No need to ask.
🎯
Sends local content automatically
Right audio, right certificate, right payment number, right delivery info per country.
🧠
Remembers for next time
Once it knows Eric is in Rwanda, it never re-asks. All future replies are RW-specific.
Example: Same question, different country → different answer
Customer in Kenya asks "Is it registered?" → Sends Kenya certificate + M-Pesa paybill
Customer in Rwanda asks same → Sends Rwanda certificate + MTN MoMo code
Same AI brain, location-aware.
AI Training & Control

You still take control of what the AI says.

Tell the AI what you do, add instructions, FAQs, training audios, images, and decide when human steps in. AI handles routine — human steps in when it matters.

📝
What you do + Instructions

We sell tote bags, affiliate program 22% commission, delivery in 3 countries.

● Active
❓
FAQs — 24 added

How to join? Is it legit? Delivery time? Commission? Stock? AI answers from your FAQs.

● 24 active
🎙
Training audios — 8 files

Explain affiliate process, product quality, how to promote. AI sends right audio by question.

● 8 audios
🖼
Training images — 15 photos

Product shots, certificates, payment proofs, lifestyle. Grouped into albums automatically.

● 15 photos
🚦
Handover rules

AI handles routine, human when payment or order over $50, complaints, or large orders.

● Custom
✨
Full control = trust

You train once, AI replies exactly how you want. Update anytime. No hallucinations — only uses your content. AI handles product Qs, images, docs, audio, location. Human steps in when you decide.

What SmartDesk actually does

Not just auto-reply — a full front desk.

A polished chat UI — image albums, photo editor, voice notes, docs, read receipts — with a shared AI engine that sounds human.

🖼
Image albums that group

Consecutive photos within 10s auto-group into 2×2 grid with +N overlay & gallery lightbox.

✂
Built-in photo editor

Canvas crop + freehand draw before sending — highlight warranty, sizes.

🎙
Voice notes that convert

Browser MediaRecorder → WebM → Ogg/Opus via ffmpeg so WhatsApp accepts it.

📄
Right doc, right country

Region-tagged training content: KE business cert for KE customers automatically.

💬
Feels human, not bot

Typing indicator, paced multi-message replies, contractions, matches tone.

✨
Shared content library

Audio, image sets, docs — upload once, AI decides what answers.

AI AgentTonny - Human Agent
AI replying
AI will hand off as instructed when it matters
Seamless human handoff

AI handles the conversation. Humans take over when it matters.

You set when AI should hand off — large orders, discounts, complaints, or custom rules. When it matters, AI smoothly transfers to your team with full context. Customer never repeats anything.

REAL COMMERCE, BUILT IN

From How much? to paid — without leaving WhatsApp.

Sell, invoice and collect payments — right inside the conversation. Connect your payment method once. AI can use it when customers are ready to pay.

AI answers, sends invoice, sends payment request, confirms payment, continues order

J
John - WhatsApp
Asking about Blue Tote
Real sale happening inside conversation
Simple pricing. Serious automation.

Start free. Upgrade when your business is ready.

No complicated setup. No long-term contracts. Choose the plan that fits the conversations you handle.

FREE
KSh 0
Forever
For trying SmartDesk
  • 500 AI conversations
  • 1 WhatsApp number
  • All 4 channels
  • Basic AI training
  • Human handoff
  • Basic analytics
  • SmartDesk branding
Try for free →
STARTERLAUNCH OFFER
KSh 799/month
For individuals & small businesses
  • 5,000 AI conversations
  • 2 WhatsApp numbers
  • 2 team members
  • WhatsApp, Instagram, Facebook & Website
  • AI business training
  • Voice, images & documents
  • Client memory
  • Location-aware AI
  • Invoices & payment collection
  • Human handoff
Start for KSh 799 →
Launch price. May increase in the future.
MOST POPULAR
GROWTHLAUNCH OFFER
KSh 1,999/monthKSh 2,499
For growing businesses & serious marketers
  • 20,000 AI conversations
  • 3 WhatsApp numbers
  • 5 team members
  • Everything in Starter
  • Advanced AI training
  • Smart client memory
  • Location-aware responses
  • Advanced automations
  • Advanced analytics
  • Invoices & payment collection
  • Priority support
Start Growth →
BUSINESSLAUNCH OFFER
KSh 3,999/month
For teams & high-volume businesses
  • 50,000 AI conversations
  • 5 WhatsApp numbers
  • 10 team members
  • Everything in Growth
  • Advanced analytics
  • Multiple business workspaces
  • Priority support
  • Higher automation limits
Get started →
Everything you need to turn conversations into customers.
Conversations•AI Training•Voice•Media•Invoices•Payments•Human Handoff
All plans can start with a free trial. No credit card required.

Your customers are already messaging you. Meet them there — with AI that closes.

Start Free on WhatsApp
Connect your channels • Train your AI • Watch it handle customers 24/7